Hosts, speakers & panelists 2024

Hosts

Genesis and GBS.World
USA
Mark is the CEO, Researcher & Strategist of Genesis Global Business Services a global-to-local research, consulting and strategy firm.
Ryan Strategic Advisory
Canada
Peter Ryan is known worldwide as an influential and trusted BPO and CX research analyst, strategic advisor and thought leader.
Believe Consulting
South Africa
Global Business Services (GBS) Sector - BPO / Call & Contact Centres / Shared Service Centres, Digital & ICT.

Speakers & panelists

Hispanic Media Center
USA
Alex Muñoz is the Founder and CEO at Hispanic Media Center with six years helping Mexican brands and services with their Marketing efforts in the United States.
Emerging Europe
UK
Andrew Wrobel is the Founding Partner of Emerging Europe, a London-based growth hub, and the leader of the organisation's Tech Emerging Europe Advocates community, a part of the Global Tech Advocates network.
CPL
UK
A seasoned & imaginative senior level executive with a track record of delivery through creativity, purposeful leadership, team engagement and meaningful change
A Closer Look
USA
Mr. Gillen is CEO of A Closer Look, a leading U.S. customer research and data analytics firm that helps companies improve their customer experience in order to drive operational change and revenue growth.
On Consultancy
UK
David is an industry-leading expert in customer experience, outsourcing, customer experience and digitisation.
Monash School of Business & Management
Jamaica
Diane M. Edwards, MBA has led the Professional Services Unit, the consulting and executive education arm of the Mona School of Business & Management (MSBM) for one year.
StubHub
USA
As an Outsourcing Manager at StubHub, the world's largest ticket marketplace, I oversee the performance and quality of multiple vendors across different locations, ensuring alignment with StubHub's vision, values, and goals.
Impact Sourcing Alliance
Jonathan Yarlett is the CEO and founder of both Intelligent Sourcing and The Impact Sourcing Alliance.
Davis Professional Services
USA
Management consulting small business
Nearshore Americas
USA
Kirk Laughlin is Managing Director and Founder of the Nearshore Americas – the premiere platform for analysis and insight on the global leadership of Latin America and the Caribbean in knowledge services and digital innovation.
Communities Foundation of Texas
USA
I help people make better lives by making the difference they want to make serving the community.
CX Files
Brazil
Mark is a British/Irish writer and analyst based in São Paulo. He is a former technology director turned communication adviser via his experience writing books and blogs on technology, work, and globalization.
Cognitive Copy
Spain
I am a driven and passionate ghostwriter specializing in crafting compelling written content for BPO and software development outsourcing leaders.
Velasquez & Company sas
Columbia
Highly successful person with 25+ years of professional experience. Result driven executive with a unique combination of business, sales and technical experience providing strategic systems solutions to global clients within different industries.
Mac Murray & Shuster LLP
USA
NRS Marketing
UK
An exceptional marketing strategist and a true driving force behind the success of global brands, I inspire teams to push boundaries and reach unprecedented heights.
Wave Mobile Money
UK
Engaging and Passionate People First Customer Centric Leader with extensive international experience running multilingual teams across multiple global locations.
Outsourcing Solutions-Europe
France
We find the partner that fits your exact requirements in Europe, Afrika, North/South America and Asia, with us your next location will be: Right shore
Rod Jones Consulting
South Africa
I help customer services and contact centre executives and managers to make good decisions by providing: Strategic and operational consulting. Knowledge-sharing. Management development & Mentoring.
Management Consultant
Egypt
Rolana Rashwan is a multidisciplinary professional with 20 years of experience in consulting, sustainable development, and strategic marketing.
Neo Financial
Canada
Shannon Burch is the Vice President, Experience at Neo Financial, bringing over 25 years of executive leadership experience garnered from global financial institutions such as Scotiabank and CIBC.
TrendzOwl
USA
TrendzOwl is a market intelligence and advisory firm interested in a set of interrelated areas impacting today’s global enterprises – from the CX and BPO to the world of telecom services and devices.
Pro Progressio
Poland
Wiktor Doktór is the CEO of Pro Progressio. Since 1999 he is present in BPO initiatives, starting from Call Contact Centres, managing international BPO organizations and finally running Pro Progressio, which is an organization supporting growth and development of BPO and SSC organizations.
Navigating the Customer Experience
Jamaica
I help companies grow through better communication, growth of interpersonal skills with employees and leaders.