Alex Muñoz is the Founder and CEO at Hispanic Media Center with six years helping Mexican brands and services with their Marketing efforts in the United States.
Andrew Wrobel is the Founding Partner of Emerging Europe, a London-based growth hub, and the leader of the organisation's Tech Emerging Europe Advocates community, a part of the Global Tech Advocates network.
A seasoned & imaginative senior level executive with a track record of delivery through creativity, purposeful leadership, team engagement and meaningful change
Mr. Gillen is CEO of A Closer Look, a leading U.S. customer research and data analytics firm that helps companies improve their customer experience in order to drive operational change and revenue growth.
Diane M. Edwards, MBA has led the Professional Services Unit, the consulting and executive education arm of the Mona School of Business & Management (MSBM) for one year.
As an Outsourcing Manager at StubHub, the world's largest ticket marketplace, I oversee the performance and quality of multiple vendors across different locations, ensuring alignment with StubHub's vision, values, and goals.
Kirk Laughlin is Managing Director and Founder of the Nearshore Americas – the premiere platform for analysis and insight on the global leadership of Latin America and the Caribbean in knowledge services and digital innovation.
Mark is a British/Irish writer and analyst based in São Paulo. He is a former technology director turned communication adviser via his experience writing books and blogs on technology, work, and globalization.
Highly successful person with 25+ years of professional experience. Result driven executive with a unique combination of business, sales and technical experience providing strategic systems solutions to global clients within different industries.
An exceptional marketing strategist and a true driving force behind the success of global brands, I inspire teams to push boundaries and reach unprecedented heights.
Engaging and Passionate People First Customer Centric Leader with extensive international experience running multilingual teams across multiple global locations.
I help customer services and contact centre executives and managers to make good decisions by providing: Strategic and operational consulting. Knowledge-sharing. Management development & Mentoring.
Shannon Burch is the Vice President, Experience at Neo Financial, bringing over 25 years of executive leadership experience garnered from global financial institutions such as Scotiabank and CIBC.
TrendzOwl is a market intelligence and advisory firm interested in a set of interrelated areas impacting today’s global enterprises – from the CX and BPO to the world of telecom services and devices.
Wiktor Doktór is the CEO of Pro Progressio. Since 1999 he is present in BPO initiatives, starting from Call Contact Centres, managing international BPO organizations and finally running Pro Progressio, which is an organization supporting growth and development of BPO and SSC organizations.