Proven Service Innovator
Nicola was the UK’s first main board top 200 company Group Customer Experience Director. A role created for her as she drove transformational change through the £3bn Very Group. This followed a career as a change and transformation agent at C-Suite level, often in challenging markets.
A constant innovator, she introduced the UK first at scale blended homeworking model with a pure play US partner, she has remained a leading industry speaker and backs this with an investment in an AI CCSAAS, on whose board she sits. Pragmatic and proven over 30 years delivery.
Share This Speaker
