Hosts, speakers & panelists

Hosts

Tayma Solutions
UK
A passionate C- Suite Customer strategy and service business leader.
Genesis and GBS.World
USA
Mark is the CEO, Researcher & Strategist of Genesis Global Business Services a global-to-local research, consulting and strategy firm.
Ryan Strategic Advisory
Canada
Peter Ryan is known worldwide as an influential and trusted BPO and CX research analyst, strategic advisor and thought leader.
Believe Consulting
South Africa
Global Business Services (GBS) Sector - BPO / Call & Contact Centres / Shared Service Centres, Digital & ICT.

Speakers & panelists

Hispanic Media Center
USA
Alex Muñoz is the Founder and CEO at Hispanic Media Center with six years helping Mexican brands and services with their Marketing efforts in the United States.
NeedleRock
UK
A seasoned global executive with 30+ years of C-level and Board experience from world leading companies in customer experience, business process outsourcing, CX technology and business services.
Emerging Europe
UK
Andrew Wrobel is the Founding Partner of Emerging Europe, a London-based growth hub, and the leader of the organisation's Tech Emerging Europe Advocates community, a part of the Global Tech Advocates network.
GIZ
Germany
Annabell Kreuzer is an economist with a passion for bringing together development cooperation and private sector, especially in the field of BPO and IT.
ShineX
USA
Supporting B2B And B2G Challengers To Close Deals Through Smart Positioning, Targeted Pursuit, And Winning Proposals
CPL
UK
A seasoned & imaginative senior level executive with a track record of delivery through creativity, purposeful leadership, team engagement and meaningful change
Beauty Pie
UK
Chandni is a veteran in CX with a demonstrated history of working with rapid-growth businesses in the e-commerce environment within the fashion and beauty industry.
A Closer Look
USA
Mr. Gillen is CEO of A Closer Look, a leading U.S. customer research and data analytics firm that helps companies improve their customer experience in order to drive operational change and revenue growth.
On Consultancy
UK
David is an industry-leading expert in customer experience, outsourcing, customer experience and digitisation.
Monash School of Business & Management
Jamaica
Diane M. Edwards, MBA has led the Professional Services Unit, the consulting and executive education arm of the Mona School of Business & Management (MSBM) for one year.
Colliers Occupier Services
Belgium
Elias has 30 years’ experience with cross-border business having worked in over 45 countries and 350 cities globally.
John Lewis
Scotland
Graeme has worked in contact centres and outsourcing for over 25 years, holding a range of roles on both the supplier and buyer side in telecoms, financial services and retail.
BPA Quality
UK
Helen is Head of Training and Development at BPA Quality, a global provider of Quality Assurance to some of the world’s biggest brands.
Turner Corner Learning Solutions
UK
Jacqui Turner is a multi award-winning trainer and coach, who was named as the Best Customer Service Trainer Provider in the UK 2022, by Corporate Vision and Welsh Contact Centre Trainer Of The Year 2014.
New York Life Insurance Company
USA
Experienced call center executive with over 25 years of progressive leadership in multiple areas of CX and Global Business Process Outsourcing.
StubHub
USA
As an Outsourcing Manager at StubHub, the world's largest ticket marketplace, I oversee the performance and quality of multiple vendors across different locations, ensuring alignment with StubHub's vision, values, and goals.
JMR Global Executive Search
UK
Jo MacDonald, a highly respected recruitment expert with over 20 years of experience in executive search from Director to C level across the US, UK, Europe, Australia, Asia and Africa.
The Knowledge Group
UK
Joel Walker has spent more than 25 years outsourcing work to different locations around the world.
Impact Sourcing Alliance
Jonathan Yarlett is the CEO and founder of both Intelligent Sourcing and The Impact Sourcing Alliance.
CPI
Poland
Katarzyna has 18 years of professional experience in HR industry. Her many years of experience have been gained in the largest international companies on the market.
Davis Professional Services
USA
Management consulting small business
Nearshore Americas
USA
Kirk Laughlin is Managing Director and Founder of the Nearshore Americas – the premiere platform for analysis and insight on the global leadership of Latin America and the Caribbean in knowledge services and digital innovation.
Communities Foundation of Texas
USA
I help people make better lives by making the difference they want to make serving the community.
International FDI Consultant
Canada
Lynda is an expert in attracting, maintaining and accelerating Foreign Direct Investment opportunities.
Rutz Consulting
Switzerland
I have spent 21 years helping multilingual contact centres turning around their frontline operations.
CX Files
Brazil
Mark is a British/Irish writer and analyst based in São Paulo. He is a former technology director turned communication adviser via his experience writing books and blogs on technology, work, and globalization.
Cognitive Copy
Spain
I am a driven and passionate ghostwriter specializing in crafting compelling written content for BPO and software development outsourcing leaders.
Velasquez & Company sas
Columbia
Highly successful person with 25+ years of professional experience. Result driven executive with a unique combination of business, sales and technical experience providing strategic systems solutions to global clients within different industries.
HFS Research
USA
Melissa O’Brien is an Executive Research Leader and Head of Research Operations at HFS Research.
Ventures Consulting
UK
Michael is a leading business and strategic communications consultant in the global BPO and CX space.
Mac Murray & Shuster LLP
USA
Limitless Technology
UK
Mike has had 30+ years leading and growing successful businesses.
NRS Marketing
UK
An exceptional marketing strategist and a true driving force behind the success of global brands, I inspire teams to push boundaries and reach unprecedented heights.
Wave Mobile Money
UK
Engaging and Passionate People First Customer Centric Leader with extensive international experience running multilingual teams across multiple global locations.
Executive Coach
Scotland
Active globally in CX Outsourcing for over 30 years, Nick held senior service development, research and analysis, marketing, relationship development, and account management roles with McQueen, ClientLogic, and SYKES until 2021.
Outsourcing Solutions-Europe
France
We find the partner that fits your exact requirements in Europe, Afrika, North/South America and Asia, with us your next location will be: Right shore
Omdia
UK
Rik is a senior principal analyst in Omdia's IT security and technology team, specializing in cybersecurity technology trends, IT security, and compliance.
Rod Jones Consulting
South Africa
I help customer services and contact centre executives and managers to make good decisions by providing: Strategic and operational consulting. Knowledge-sharing. Management development & Mentoring.
Management Consultant
Egypt
Rolana Rashwan is a multidisciplinary professional with 20 years of experience in consulting, sustainable development, and strategic marketing.
PodcastAI
Canada
Sean Duncombe, a seasoned entrepreneur with over 15+ years of experience spanning diverse industries from airlines to tech startups, serves as co-founder and COO of PodcastAI.
Neo Financial
Canada
Shannon Burch is the Vice President, Experience at Neo Financial, bringing over 25 years of executive leadership experience garnered from global financial institutions such as Scotiabank and CIBC.
CX Innovation Institute
Australia
Simon is a customer experience futurologist and thought leader. Simon works with Company Boards and C-Suite Executives on innovation in their customer experience.
SoulCX
USA
After spending almost 20 years in the CX industry, Stephanie Todd advises her clients by leveraging data and trends analyses to implement meaningful change.
TrendzOwl
USA
TrendzOwl is a market intelligence and advisory firm interested in a set of interrelated areas impacting today’s global enterprises – from the CX and BPO to the world of telecom services and devices.
Talingual
UK
Tamar is the founder and Managing Director of Talingual, an award-winning recruitment partner working with international businesses to fulfill their multilingual talent needs.
EFG Hermes
USA
Based in the USA, Tasnim Damati is a global compliance expert with over a decade’s experience managing risk and regulation within international financial institutions. 
Pro Progressio
Poland
Wiktor Doktór is the CEO of Pro Progressio. Since 1999 he is present in BPO initiatives, starting from Call Contact Centres, managing international BPO organizations and finally running Pro Progressio, which is an organization supporting growth and development of BPO and SSC organizations.
Navigating the Customer Experience
Jamaica
I help companies grow through better communication, growth of interpersonal skills with employees and leaders.
The UnLearning Lady
South Africa
Zanele has built her profile as one of Africa’s brightest Zillenial organisational change & learning influencers…