Michael Clark is a recognised leader in Australia with Customer Experience (CX) and Contact Centre technology, with over 25 years of experience spanning financial services, the public sector, and consulting. In 2001, he was handed the blueprints and tasked with building a Contact Centre from the ground up – an experience that marked the beginning of his journey to becoming a trusted expert in CX operations and technology.
Throughout his career, Michael has received multiple industry accolades, including being named one of the Top 100 Contact Centre Influencers in APAC in both 2023 and 2024. His unique skill set combines leadership across back-office operations, multi-site Contact Centres, and technology functions. As a former CIO, he spearheaded transformative projects, including deploying the first CCaaS solution in the Australian public sector. His leadership extends to strategic CX transformations, IT modernisation, and operational excellence.
Michael is currently the Principal Solutions Consultant at Liveware, a global Growth Advisory business with a global reach, helping organisations to improve across people, process, technology and data. He is also the Co-Founder of CXTT Consulting, where he partners with organisations to enhance their operations and deliver exceptional customer experiences through innovative technologies.
With a proven track record of delivering results, Michael is passionate about helping businesses innovate, optimise operations, and achieve growth through cutting-edge CX technology. His deep understanding of emerging CX and technology trends, paired with hands-on experience, provides a unique perspective on the evolving future of customer interactions.
