TrendzOwl is a market intelligence and advisory firm interested in a set of interrelated areas impacting today’s global enterprises – from the CX and BPO to the world of telecom services and devices. The central theme animating our research is that exponential technological change is supercharging an era of immersive techno-consumerism and the increasingly high service expectations that come with it. But even as the information and communications revolution rushes toward an AI-enabled metaverse, globalization is coming under increased pressure. Our ability to anticipate the future seems more limited than ever. Is your organization prepared for tomorrow’s world, whatever form it takes?
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