Global Business Services (GBS) Sector – BPO / Call & Contact Centres / Shared Service Centres, Digital & ICT.
Impact Sourcing advocate- social impact with commercial benefits through intentional hiring of marginalised communities (youth).
Quality & customer experience CX through global standards (ISO 18295).
* How can I assist? *
– If you are considering South Africa as an Offshore destination and need to navigate entry and connect with the key support partners / providers.
– If you need to implement or improve customer experience through standards implementation.
– If you are struggling to understand and implement Impact Sourcing
if you want to engage with other global BPO / GBS Operators – CX CX Outsourcers
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