I help customer services and contact centre executives and managers to make good decisions by providing: Strategic and operational consulting. Knowledge-sharing. Management development & Mentoring .
I apply over 45 years of strategic and operational experience.
☛ WHO I SERVE
I serve call centre and contact centre professionals by providing them with sound business and operational strategies and knowledge to make sound decisions. To optimise efficiencies, increase effectiveness, revenue generation, customer loyalty and customer satisfaction
☛ WHAT I DO
I provide organisations with:
♦ Winning Strategies
♦ Knowledge and Information on which to base astute decisions
I also …..
♦ Deliver keynote presentations
♦ Seminars focussing on World Class Contact Centres; trends and best practice
♦ Present powerful motivational talks
♦ I chair call centre and contact centre conferences, seminars and workshops
♦ I advise conference organisers on matters of format, content, speakers, and programme.
☛ HOW I DO IT DIFFERENTLY
I share my knowledge and personal experience freely in a way that anyone can understand.
I have “been around the block” in the call centre industry and as such I have the theoretical, strategic and practical experience to back up my advice.
I am passionate about call centres and contact centres and about how these can enhance the overall customer experience.
I share my real-life examples as I educate and mentor my audiences. My presentation style is polished and often humerous.
To date over 3,500 delegates have attended my seminars and keynote presentations in:
South Africa Kenya Tanzania Uganda Rwanda Nigeria Ghana U.A.E Botswana Namibia UK Zimbabwe New Zealand
