Mike has had 30+ years leading and growing successful businesses. Originally a research scientist, he moved into branding, then operations management, HR leadership and then as a senior professional in customer management strategy, operational delivery and leadership roles with organisations including BT, The Decisions Group, CM Insight and Verint. He was a founding director of Ember, a professional services group focused on service strategies and performance transformation for champion brands globally. Mike has held various Non-Executive Director, investor and advisory roles in a range of innovative technology organisations including anti-fraud technologies, e-learning, crowd-sourced servicing and A.I. tech. He is an Honorary Life Fellow of the IDM and has authored management textbooks on customer management, as well as having many thought leading papers published. Mike has also been an advisor to government departments, nationally and internationally, and has advised many UK and global, champion brands including John Lewis, M&S, Toyota, Microsoft, Barclays, RSA, Lego, IKEA and Virgin. He also likes to escape and do dangerous things in the mountains occasionally. (…but likes it better when he comes back!)
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