Helen is Head of Training and Development at BPA Quality, a global provider of Quality Assurance to some of the world’s biggest brands. As a seasoned speaker at industry events and special interest groups, and long-standing judge of national and international award programs, Helen is a leading voice in the contact center industry on Quality Evaluation and Training.
With a years of hands-on experience implementing a range of complex quality monitoring programs across the globe, Helen leverages her passion for all elements of customer and employee experience in her current role, championing personal and professional development, upskilling, resilience, and emotional intelligence. Helen says the best part of her job is the opportunity to make a difference by working directly with individuals and teams to share best practice, and helping people to realize the transformative impact our contributions can have within our organizations and for the customers we serve.
