These are the terms (the “Agreement”) that govern your attendance at and/or participation in a CX Outsourcers Mindshare event or CXO Lunch (collectively referred to herein as (the “Event”).
By registering for the Event you are agreeing to these terms, which form a legal contract between CxOutsourcers and the registered attendee and/or participant (“you”).
If you are registering on behalf of another it is your responsibility to ensure that the person attending is aware of these terms and accepts them, and by completing the registration you are warranting that you have made the attendee aware of these terms and that they have accepted these terms.
1. Event admission
1.1. Admittance. Your registration entitles admittance to the Event. Only CSuite Executives from business process outsourcing (BPO) operators in the customer experience (CX) and contact center space are allowed to book as delegates. Any and all other costs associated with your attendance (including without limitation any travel, per diem and/or accommodation expenses) shall be borne solely by you and CXOutsourcers shall have not liability for such costs. ONLY EMPLOYEES from the CX BPO company may replace the original delegate.
1.2. Acceptance of Booking. The delegates place at any CxOutsourcers Event will be confirmed by email when a booking is made along with full payment using the website or booking form. CxOutsourcers reserves the right to refuse any booking.
1.3. Media. By attending the Event you acknowledge and agree to grant CxOutsourcers the right at the Event to record, film, photograph or capture your likeness in any media now available and hereafter developed and to distribute, broadcast, use or otherwise globally to disseminate in relation to the Event, in perpetuity, such media without any further approval from you or any payment to you. This grant to CxOutsourcers includes, but is not limited to, the right to edit such media, the right to use the media alone or together with other information, and the right to allow others to use and/or disseminate the media.
1.4. Event Content. You acknowledge and agree that CxOutsourcers, in its sole discretion, reserves the right to change any and all aspects of the Event, including but not limited to, the Event name, themes, content, programme, speakers, performers, hosts, moderators, venue, date and time.
2. Cancellations and or replacement
2.1. All event cancellations or request for replacement delegate must be made in writing. Email is acceptable.
2.2. Cancellations for advance bookings and deposits will not be refunded. All event deposits are non-refundable.
2.3. Cancellations made 120 days prior to a program or event will be subject to 70% cancellation fee.
2.4. Cancellations received 90 days or fewer before the program or event will not receive a refund.
2.5. Non-arrival due to other commitments, travel interruptions or delays or VISA application delays will not qualify for a refund.
2.6. Request for replacement delegates will be considered and confirmed / denied in writing by CxOutsourcers. ONLY EMPLOYEES from the CX BPO company may replace the original delegate. Replacement delegates must be of the same or similar designation to the booked delegate.
3. Privacy policy
3.1. CxOutsourcers is committed to protecting the privacy of its customers. You can view our Privacy Policy here.
4. Intellectual property
4.1. All intellectual property rights in and to the Event, the Event content and all materials distributed at or in connection with the Event are owned by CxOutsourcers, and/or the Event sponsors or speakers presenting at the Event.
4.2. For the avoidance of doubt, nothing in this Agreement shall be deemed to vest in you any legal or beneficial right in or to any trademarks or other intellectual property rights owned or used under licence by CxOutsourcers or its founder companies or any of its affiliates or grant to you any right or licence to any other intellectual property rights of CxOutsourcers or its affiliates, all of which shall at all times remain the exclusive property of CxOutsourcers and its affiliates.
5. Warranties and limitation of liability
5.1. CxOutsourcers gives no warranties in respect of any aspect of the Event or any materials related thereto or offered at the Event and, to the fullest extent possible under the laws governing this Agreement, disclaims all implied warranties, including but not limited to warranties of fitness for a particular purpose, accuracy, timeliness and merchantability. Neither CxOutsourcers nor its affiliates can accept any responsibility or liability for reliance by you or any person on any aspect of the Event and/or any information provided at the Event.
5.2. Other than to the extent required as a matter of law: (i) neither CxOutsourcers nor its affiliates, nor Event suppliers shall be liable for any direct, indirect, special, incidental, or consequential costs, damages or losses arising directly or indirectly from the Event or other aspect related thereto or in connection with this Agreement.
5.3. The maximum aggregate liability of CxOutsourcers for any claim in any way connected with therewith or this Agreement whether in contract, tort or otherwise (including any negligent act or omission) shall be limited to the amount paid by you to CxOutsourcers (if any) under this Agreement to attend the Event.
6. Release of liability
6.1. You agree that CxOutsourcers, affiliates agents, officers, directors, employees, volunteers, suppliers, and representatives are not responsible for any death, illness, injury, loss or damage of any kind sustained by you while you are participating in the Event and all related activities, caused in any manner whatsoever.
6.2. To the fullest extent permitted under applicable law, you agree that Africa Integrated Media, Genesis GBS, Ryan Strategic Advisory, Believe Consulting and CxOutsourcers and their parent companies, subsidiaries, owners, officers, directors, shareholders, members, managers, agents, employees, representatives, event partners and event hotels and facilities (“released parties’’) shall have no liability with respect to any claims or damages related to any illnesses, injuries, losses or damages. You hereby waive, release and discharge any claims, liabilities and damages against the released parties this release applies to and includes any claims, liability or damages, including consequential, punitive, exemplary, statutory or treble damages, whether such claims, liability or damages were previously or are now existing or which could, might, or may be claimed to exist and which the released parties does not anticipate or know about. You further expressly agree that the foregoing release is intended to be as broad and inclusive as is permitted under the laws governing these terms and conditions, and that is any portion thereof is held invalid it is agreed that the balance shall, notwithstanding, continue in full legal force and effect.
7. Governing law and jurisdiction
7.1. This Agreement shall be governed by the laws of the Republic of South Africa and the parties shall submit to the exclusive jurisdiction of South African courts.
