May 18 to 20, 2026 | Ottawa, Canada The CX outsourcing industry has entered 2026 in a period of structural recalibration. Margin compression remains visible across mature contact center markets. Enterprise buyers are consolidating vendor portfolios. And AI-augmented initiatives are...
- March 10, 2026
- 5 Min Read
Day Two Key Insights and Presentations Day two of CxOutsourcers 2023 continued with more thought leadership content, insights and incisive research and analytics from CX industry leaders on Wednesday 31 May 2023. Evolving work models, the rising popularity of nearshoring...
- June 1, 2023
- 4 Min Read
Day One Key Insights and Presentations Over 100 delegates converged on Glasgow, Scotland, for the fourth CxOutsourcers Mindshare Event that kicked off on Tuesday May 30, 2023. The event was opened with the resounding tunes of a bagpipe player and...
- May 31, 2023
- 6 Min Read
