Brad is a CX and contact center operations leader with 20+ years of experience driving transformation through strategy, technology, and talent. He partners with global brands to optimize support operations and scale service delivery across the U.S., Caribbean, LATAM, Mexico, and the Philippines.
Brad helps organizations identify the right tools, platforms, and BPO partners to improve efficiency and elevate customer experience. From cloud telephony to CRM and AI-driven solutions, he ensures every investment aligns with business goals and customer needs.
Known for building strong teams and stronger leaders, Brad develops high-performing talent through mentorship, accountability, and a culture of continuous improvement. His people-first approach, paired with operational expertise, turns customer service into a powerful growth engine.
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