David is an industry-leading expert in customer experience, outsourcing, right-shoring and digitisation. He has a wealth of experience covering all aspects of GBS operating models.
Now working in an advisory capacity, he is uniquely placed understanding both client and supplier perspectives. David has supported and completed a large number of successful right-shoring transactions within the GBS/BPO sector around the globe.
Outside his advisory work with OC David is a co-founder and Chair of The Knowledge Group, ‘tkg’, a digital sourcing firm specialising in the GBS/BPO category. David is also an Advisory Board member for multiple organisations including for CapeBPO the inward investment body for the Western Cape, South Africa. He is active in supporting economic transformation through the creation of GBS employment in Sub-Saharan Africa.
