A strategic business and communications consultant, Michael has advised organisations in the global BPO, CX and outsourcing space for nearly two decades helping clients navigate the intersection between business, media and politics. He has counselled organisations spread over a diverse range of geographies including Africa, APAC, Caribbean, Central and Eastern Europe and LATAM. In 2009, while at Hill+Knowlton Strategies he launched ‘Beyond BRIC’ with ITIDA, which was recognised as a leading piece of industry Thought Leadership at the time. Outside of the BPO sector, Michael advises organisations in the energy sector, chairs the Fusion Industry Taskforce and has a keen interest in the history of the Cold War.
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