Mr. Gillen is CEO of A Closer Look, a leading U.S. customer research and data analytics firm that helps companies improve their customer experience in order to drive operational change and revenue growth. Mr. Gillen leads the day-to-day management as well as the long-term strategic vision of the company.
With more than 30 years of experience in operations, customer service, and asset protection, Mr. Gillen previously served in senior leadership roles, including VP of Operations and Customer Experience for a well-known voluntary benefits provider, senior leader of a SaaS-based text message platform as well as the VP of Customer Service and Digital Operations for Toys “R” Us and Babies “R” Us stores nationwide. Mr. Gillen, a customer experience fanatic, brings an innovative yet pragmatic perspective that helps companies radically improve their customer service and reap the benefits.
Mr. Gillen received a bachelor’s degree in criminal justice from St. Leo University in Florida and currently resides in Atlanta, GA.
