Sponsor Profiles

[24]7.ai is transforming the digital customer experience (CX), driving customer loyalty and revenue for the world’s leading brands. We combine deep vertical expertise, human insight, and years of contact center experience to make every interaction more satisfying—and cost efficient. Take conversational AI to the next level, predict consumer intent with precision, and keep customers coming back. Whether you choose our cloud platform, agent services, or a managed service for your organization, [24]7.ai is the partner you can trust to redefine your customer engagement strategy and deliver consistent, easy, personalized conversations across channels and time.

We’re there when you need us, whether that’s for on-demand communication services, project management, or consulting talent. Ad Hoc Communication Resources has been helping technology clients manage and implement business-critical sales, marketing and financial communication initiatives since 1996.

We deliver best-of-breed project expertise and executive resources with dedicated vertical teams for financial services, healthcare, technology (of course), and media/ entertainment. For short-term projects, extended campaigns, and interim executive assignments such as outsourced chief marketing officers (CMOs), we provide a cohesive and flexible account team. We’re the perfect answer for clients who don’t have the time or resources to get everything done in house.

Ad Hoc is headquartered in Las Vegas, with associates in the Americas, Western Europe, and Asia-Pacific.

Artemis Infinity was formed by a team of specialists with decades of software architecture, data, engineering, product, creative marketing, and operations experience. Not satisfied with the typical pace of bringing products to market, we’ve harnessed strategy with proven processes to accelerate growth.

BPESA is a not-for-profit company that serves as the industry body and trade association for Global Business Services in South Africa serving the international and domestic markets.

Its purpose is to market South Africa to the world as an attractive place to offshore their business processes, thereby stimulating local job creation, particularly for unemployed youth, and coordinating industry role players to provide a sustainable supply of suitably skilled people to enable the sector to remain competitive and to grow.

Canopy Communications and Marketing provides analyst relations advisory services. Are you looking to learn how to best execute analyst relations? Are you in the process of hiring an analyst relations professional and need someone to get all the AR data ready and into ARchitect? Do you know you need to start doing analyst relations but aren’t sure where to start? Canopy Communications and Marketing can assist with any of these questions and more.

The CX Blockchain Institute is the worldwide authority focused on fulfilling blockchain for the CX (customer experience) industry. With operational and communication assessments, centers of excellence, industry awareness programs and training academies, we simplify blockchain implementations, create well-defined competitive barriers with our certification process, and accelerate path—to-revenue.

Enhanced CX with Blockchain is the industry’s first blockchain-driven customer interaction service for BPOs, customer service and CX teams to seamlessly integrate and fortify trust and customer communications using the blockchain infrastructure. The Enhanced CX with Blockchain solution comprises seven primary components: CX Blockchain operations and communications assessments, Blockchain-driven CX process design/re-design, Blockchain implementation and testing, CX Blockchain Training Academy, a distinctive Blockchain CX Certification program unique to the needs of the customer care industry, a comprehensive CX Blockchain intelligence and industry awareness broadcast system, and CX Blockchain compliance program. The CX industry’s first and only certification program to recognize blockchain best practice in call centers. Privately-held The CX Blockchain Institute is headquartered in Las Vegas.

Find certified providers with trusted reviews to service your business. A global research-centric marketplace of expertise at your fingertips.

We know how important it is for you to cut business costs, improve efficiencies, hire qualified and reliable providers and select the best delivery locations. Receive best practice sourcing intelligence from our experienced analysts and consultants. Navigate your buying journey with ease and peace of mind!

The Global Services Association of Jamaica (GSAJ) is a non-profit and non-governmental organization. The GSAJ represents Information Communications Technology and the Global Services Sector, and related companies doing business in Jamaica.

The GSAJ’s overall goal is to lobby the government on behalf of the ICT-GSS operators to improve the operating and regulatory environment, to assist member companies as a group in positioning their interest and competitive advantages; and to promote the image of the business sector in Jamaica, the region and the World.

Intelligent Sourcing is a multi media platform supplying information on all areas of ITO, BPO, Shared Services and Sourcing to decision making end users.

The content is built on thought leadership and opinion none of which is sales or marketing lead. The portfolio includes events, special reports, podcasts, video, news bulletins all linking back to our resource based website.

Ryan Strategic Advisory provides market insight, brand development initiatives, and actionable data for organizations in the customer experience services ecosystem. With two decades of experience, Ryan Strategic Advisory supports outsourcing operators, technology providers, industry associations, and economic development agencies.

SKWeston helps B2C companies in healthcare, financial services, consumer goods, and other industries build and optimize a contact center operational model that transforms their customer experience strategy into measurable, sustainable business value. We have successfully completed workforce optimization, operational improvement, and technology deployment engagements for more than 300 companies. Our clients include Fortune 100 and Fortune 500 companies in healthcare, financial services, consumer goods, and other B2C sectors, and include Cardinal Health, Raymond James, United Healthcare, and Affinity.

ThinScale is transforming the delivery of secure remote and hybrid working at scale for leading enterprises across a variety of industries from CX to healthcare and financial services. We’re helping them to reduce costs, eliminate logistical delays, and make flexible-working easier to manage from an IT and HR perspective.

Truiem represents the passionate pursuit of its founders to apply the collective experience of the past 20 years to assist today’s innovators, service providers and consumers in speeding adoption of technology to meet their commercial objectives and improve the human experience.