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2018-2019 Customer Experience for Insurance Market Intelligence Survey


The 2018-2019 CX-4-Insurance Market Intelligence Survey provides substantiated research on the investment plans and growth objectives of 150 insurers from Australia, South Africa, the UK and the US.

Includes insights on:
• Insurance customer experience (CX).
• Insurance customer lifecycle management (CLM) outsourcing & co-sourcing growth.
• CLM & CX investments.
• Claims processing.
• Service provider requirements.
• Offshore destinations.
• Challenges & pain points.
• Top insurance industry trends.

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