News

June 7, 2018
AI and BPO

How Will AI Impact BPO In Fast-Growing Locations?

Will AI and robots take over contact center jobs? Mark Hillary says not entirely. When I visited Jamaica recently, one of the recurring conversation topics repeated […]
June 7, 2018
CxOutsourcers

CX Outsourcers Mindshare Group in Las Vegas

Launch of CxOutsourcers Mindshare Group by Mark Hillary. In the customer experience (CX) environment, many of the case studies we read are based on the perspective […]
March 14, 2016
Automotive Report 2016

2016 South African Automotive Future Now Report: A Focus on the Future

The latest automotive market research trends, predictions and forecasts   The global automotive industry is entering an era of far-reaching and extensive transformation facing strict regulatory […]
September 16, 2015
Offshoring, Onshoring and Business Process Outsourcing Report

National BPO&O: Outsourcing, Co-Sourcing, Insourcing

National BPO&O: Outsourcing, Co-Sourcing, Insourcing Last month, we took at look at some of the broad strokes that emerged from the Offshoring, Nearshoring, Onshoring chapter. Taking […]
August 11, 2015
Diverse Customer Service Portrait

National BPO&O: Offshoring, Nearshoring, Onshoring Research Highlights

National BPO&O: Offshoring, Nearshoring, Onshoring Research Highlights Qualitative interviews conducted by Knowledge Executive with key local and international BPO&O service providers have proven enlightening in revealing […]
July 7, 2015
Thought Leaders reports

Now Online: 2015-2016 Knowledge Executive Business & Marketing Insights Report

Now Online: 2015-2016 Knowledge Executive Business & Marketing Insights Report It is with tremendous enthusiasm that we present the 2015-2016 Knowledge Executive Business & Marketing Insights […]