News
June 7, 2018
Will AI and robots take over contact center jobs? Mark Hillary says not entirely. When I visited Jamaica recently, one of the recurring conversation topics repeated […]
June 7, 2018
Launch of CxOutsourcers Mindshare Group by Mark Hillary. In the customer experience (CX) environment, many of the case studies we read are based on the perspective […]
March 14, 2016
The latest automotive market research trends, predictions and forecasts The global automotive industry is entering an era of far-reaching and extensive transformation facing strict regulatory […]
September 16, 2015
National BPO&O: Outsourcing, Co-Sourcing, Insourcing Last month, we took at look at some of the broad strokes that emerged from the Offshoring, Nearshoring, Onshoring chapter. Taking […]
August 11, 2015
National BPO&O: Offshoring, Nearshoring, Onshoring Research Highlights Qualitative interviews conducted by Knowledge Executive with key local and international BPO&O service providers have proven enlightening in revealing […]
July 7, 2015
Now Online: 2015-2016 Knowledge Executive Business & Marketing Insights Report It is with tremendous enthusiasm that we present the 2015-2016 Knowledge Executive Business & Marketing Insights […]