At CCW Berlin 2025, industry leaders discussed how AI-powered customer service and digital CX solutions are transforming business process outsourcing (BPO).

In our opinion, customer service should be seen as an opportunity rather than a cost, highlighting examples of businesses achieving significant gains through improved customer engagement.

At the end of 2024, the yoummday team published the yoummday CX Report 2025. This exclusive and original report explores the trends and challenges facing executives as they plan their customer experience (CX) strategy for 2025.